May 16, 2022

Conference Presentation: “Best Practices of Text Reference Service: A Synergistic View”

The following presentations took place on June 24, 2012 during RUSA’s 18th Annual Reference Research Forum at ALA 2012 in Anaheim.

RUSA made the slides available online earlier this week.


Best Practices of Text Reference Service: A Synergistic View


Lili Luo
School of Library and Information Science
San Jose State University

Direct to Slide Deck (15 Slides; .pptx)

Two More Presentations from the Forum


Research Assistance Interactions: Exploration of Users’ Motivation and Perceptions


Stephanie Alexander
University of Southern California
Alison Graber
University of Colorado Boulder
Alison Hicks
University of Colorado Boulder
Caroline Sinkinson
University of Colorado Boulder

Direct to Slide Deck (25 Slides; pptx)


Apples and Oranges: Lessons From a Usability Study of Two Library FAQ Web Sites


Susan Gardner Archamba
Loyola Marymount University
Kenneth Simon
Loyola Marymount University

Direct to Slides (50 Slides; .pptx)

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.