From the Society for Chartered Librarians:
Internet users trust library staff more than most other providers of online support and information, and public library staff are second only to doctors in terms of the trust placed in them by seekers of information, according to an evaluation commissioned by the UK Society of Chief Librarians and supported and funded by Arts Council England.
80% of the users surveyed through the Public Libraries Information Offer said that the support provided in libraries improved their level of understanding of online information and 70% said that it had improved their online knowledge and skills. Users said they would overwhelmingly recommend their public library’s online information to other people.
Read the Complete Summary
Direct to Full Text of Evaluation (83 pages; PDF)