May 28, 2022

Survey Findings from UK Reveal Librarians Second Only to Doctors in Public’s Trust

From the Society for Chartered Librarians:

Internet users trust library staff more than most other providers of online support and information, and public library staff are second only to doctors in terms of the trust placed in them by seekers of information, according to an evaluation commissioned by the UK Society of Chief Librarians and supported and funded by Arts Council England.

80% of the users surveyed through the Public Libraries Information Offer said that the support provided in libraries improved their level of understanding of online information and 70% said that it had improved their online knowledge and skills. Users said they would overwhelmingly recommend their public library’s online information to other people.

Read the Complete Summary

Direct to Full Text of Evaluation (83 pages; PDF)

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.