Conference Paper: Information “Lost and Found” – New Models for Library Reference Service
The following paper will be presented at the upcoming World Library and Information Congress, 78th IFLA General Conference and Assembly that will take place in Helsinki this August.
Editor-in-Chief for the HelMet Web Library Helsink, FInland
78th IFLA General Conference and Assembly Web Site
The paper discusses the transformation of library reference service in the context of public libraries: from information repository to knowledge platform. The subject is approached with everyday experiences from the Helsinki City Library’s web reference service, the question and answer (Q&A) -site Ask Anything which has been operating since 2001. The service, with over a million web visits per year, has an active web community and regularly appears in the programming of two local radio stations. A renewed version of the web service based on open-source software will be released in August 2012.
Direct to Full Text Paper (6 pages; PDF)
About Gary Price
Gary Price (firstname.lastname@example.org) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.