The following paper will be presented at the upcoming World Library and Information Congress, 78th IFLA General Conference and Assembly that will take place in Helsinki this August.
Editor-in-Chief for the HelMet Web Library Helsink, FInland
78th IFLA General Conference and Assembly Web Site
The paper discusses the transformation of library reference service in the context of public libraries: from information repository to knowledge platform. The subject is approached with everyday experiences from the Helsinki City Library’s web reference service, the question and answer (Q&A) -site Ask Anything which has been operating since 2001. The service, with over a million web visits per year, has an active web community and regularly appears in the programming of two local radio stations. A renewed version of the web service based on open-source software will be released in August 2012.
Direct to Full Text Paper (6 pages; PDF)