U.S. Dept. of Veterans Affairs Asks NARA for Help Scanning Massive Backlog of Disability Claims
The Veterans Affairs Department has reached an agreement with the National Archives and Records Administration to help it scan disability claims into its electronic Veterans Benefits Management System, VA Chief Information Officer Roger Baker told reporters today.
VA will roll out a paperless Veterans Benefit Management System at 16 regional offices by September and install it in all 56 regional offices in 2013, but Baker said VA still has to wrestle with paper claims that number in the billions of pages. NARA has high quality scanning systems that will help the department tackle the workload. He did not say how long this process would take, only that it would be “a long time.”
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VA has a backlog of 897,566 disability claims with more than 65 percent pending for more than 125 day. Veterans Affairs Department Secretary Eric Shinseki has vowed to eliminate that backlog by 2015.
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About Gary Price
Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.
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