May 24, 2022

U.S. Dept. of Veterans Affairs Asks NARA for Help Scanning Massive Backlog of Disability Claims

From NextGov:

The Veterans Affairs Department has reached an agreement with the National Archives and Records Administration to help it scan disability claims into its electronic Veterans Benefits Management System, VA Chief Information Officer Roger Baker told reporters today.

VA will roll out a paperless Veterans Benefit Management System at 16 regional offices by September and install it in all 56 regional offices in 2013, but Baker said VA still has to wrestle with paper claims that number in the billions of pages. NARA has high quality scanning systems that will help the department tackle the workload. He did not say how long this process would take, only that it would be “a long time.”


VA has a backlog of 897,566 disability claims with more than 65 percent pending for more than 125 day. Veterans Affairs Department Secretary Eric Shinseki has vowed to eliminate that backlog by 2015.

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About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.