SUBSCRIBE
SUBSCRIBE
EXPLORE +
  • About infoDOCKET
  • Academic Libraries on LJ
  • Research on LJ
  • News on LJ
  • Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Libraries
    • Academic Libraries
    • Government Libraries
    • National Libraries
    • Public Libraries
  • Companies (Publishers/Vendors)
    • EBSCO
    • Elsevier
    • Ex Libris
    • Frontiers
    • Gale
    • PLOS
    • Scholastic
  • New Resources
    • Dashboards
    • Data Files
    • Digital Collections
    • Digital Preservation
    • Interactive Tools
    • Maps
    • Other
    • Podcasts
    • Productivity
  • New Research
    • Conference Presentations
    • Journal Articles
    • Lecture
    • New Issue
    • Reports
  • Topics
    • Archives & Special Collections
    • Associations & Organizations
    • Awards
    • Funding
    • Interviews
    • Jobs
    • Management & Leadership
    • News
    • Patrons & Users
    • Preservation
    • Profiles
    • Publishing
    • Roundup
    • Scholarly Communications
      • Open Access

December 28, 2011 by Gary Price

U.S. Bankruptcy Courts Begin Offering Online Chat Services

December 28, 2011 by Gary Price

From The Third Branch:

The Arizona Bankruptcy Court was the first bankruptcy court in the nation to offer information seekers the option of an on-line chat.
“The court started live chat several years ago, as a result of a strategic plan initiative to better inform and educate the public,” said Arizona Bankruptcy Clerk of Court Brian D. Karth.
The U.S. Bankruptcy Court for the District of New Mexico was the second bankruptcy court nationwide to offer visitors the option of an on-line chat. Two years ago, Bankruptcy Clerk of Court Norman Meyer, with some of his staff, attended a planning seminar at which they identified enhanced service to the public, particularly for pro se filers, as a court goal. The on-line chat was one in a range of things to accomplish.
[Clip]
Rather than voice messages, users send and receive text messages. It’s convenient and immediate. Users are already on-line, and texting in a chat becomes part of their site visit.
“If a paralegal is having trouble in the electronic case files system, they can click and have a chat with a representative who will answer their question,” said Meyer. “You don’t need someone assigned specifically to the chat live. We already have a staff member on call. A window appears on their screen notifying them of a chat request.” The court’s goal is to respond to a chat request within 30 seconds.
[Clip]
Last month, the Arizona bankruptcy court averaged 12 live chats per day, with a high per day of 25. The average chat lasts nearly nine minutes.
[Clip]
More bankruptcy courts are considering adding live chat to their websites. “We’re looking at how it potentially could improve our customer service,” said Bankruptcy Clerk of Court Ken Gardner in the Northern District of Illinois. And in a recently conducted survey of attorneys in the Central District of California, the bankruptcy court found that 73 percent of the respondents wanted an on-line chat feature for Case Management/Electronic Case Files system assistance.

Read the Full Text Article

Filed under: Management and Leadership, News, Patrons and Users

SHARE:

GovernmentLegalU.S. Bankruptcy Courts

About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

ADVERTISEMENT

Archives

Job Zone

ADVERTISEMENT

Recent Articles on LJ

After the MLIS

Dartmouth Repatriates Samson Occom Papers to Mohegan Tribe

DEI Audits: The Whole Picture | Equity

Proud Boys Disrupt Drag Queen Story Time at San Lorenzo Library

Positioned for Power: Hiring an EDI Officer | Equity

ADVERTISEMENT

Related Infodocket Posts

Not Real News: An Associated Press Roundup of Untrue Stories Shared Widely on Social Media This Week

From the Associated Press: A roundup of some of the most popular but completely untrue stories and visuals of the week. None of these are legit, even though they were ...

Statement: American Library Association (ALA) Condemns Threats of Violence in Libraries

Full Text of ALA Statement (6/24): In response to the alarming increase in acts of aggression toward library workers and patrons as reported by press across the country, the American ...

Roundup (June 24, 2022)

FCC and IMLS Sign Agreement to Promote Broadband Access More Than Fifty Libraries and Library Systems Live on EBSCO FOLIO Library Services Platform NIST Releases New Guidance and Resources on ...

Report: "Vatican Releases Thousands of Holocaust-Era Letters and Requests Online"

From the Associated Press (via Times of Israel): Pope Francis orders the online publication of 170 volumes of its Jewish files from the recently opened Pope Pius XII archives, the ...

The New York Public Library Opens a ‘Virtual Branch’ on Instagram and Launches a Reading Recommendation Project Using...

From NYPL: The virtual branch— a custom designed interactive AR (Augmented Reality) Effect accessible via Instagram Reels is the centerpiece of #NYPLSummerBookshelf, a new initiative to spark a love of ...

Roundup (June 23, 2022)

CLIR Invites Proposals for Pocket Burgundy Series (via Council on Library and Information Resources) Oregon’s State Library added to National Register of Historic Places (via Oregon Capital Chronicle)

State of New York Releases First-Of-Its Kind Statewide Address-Level Broadband Map

From GCN: An address-level, interactive broadband map will help officials in New York explore statewide high-speed internet availability, assess connectivity needs and better allocate state and federal funding. The map ...

Journal Article: "Rarely Analyzed: The Relationship Between Digital and Physical Rare Books Collections"

The article linked below was recently published by Information Technology and Libraries. Title Rarely Analyzed: The Relationship Between Digital and Physical Rare Books Collections Authors Allison McCormack University of Utah ...

Mellon Foundation Awards $600,000 to Digital Preservation Outreach and Education Network

From The Pratt Institute: The Mellon Foundation has awarded the Pratt Institute School of Information $600,000 to support the Digital Preservation Outreach and Education Network (DPOE-N) in collaboration with the ...

DPLA Receives $150,000 Grant From the Knight Foundation to Expand the Palace Marketplace and Palace Bookshelf

From a DPLA Announcement: DPLA’s ebook work is a key part of our mission to advance digital access to knowledge for all. Earlier this month, The Palace Project app and platform ...

Charles Watkinson Takes Office as AUPresses President

From an AUPresses Announcement: Charles Watkinson, director of the University of Michigan Press, has stepped into the presidency of the Association of University Presses. Watkinson, who also serves as associate ...

New Report From Library of Congress OIG: "The Library’s Anti-Harassment Policy Has Many Strengths, Although Steps Are Needed...

From the Report Summary: The United States Senate Committee on Rules and Administration asked us to review the handling of sexual harassment cases at the Library. The audit’s objectives were ...

ADVERTISEMENT

FOLLOW INFODOCKET ON TWITTER

Tweets by @infodocket

ADVERTISEMENT

This coverage is free for all visitors. Your support makes this possible.

This coverage is free for all visitors. Your support makes this possible.

Primary Sidebar

  • News
  • Reviews+
  • Technology
  • Programs+
  • Design
  • Leadership
  • People
  • COVID-19
  • Advocacy
  • Opinion
  • INFOdocket
  • Job Zone

Reviews+

  • Booklists
  • Prepub Alert
  • Book Pulse
  • Media
  • Readers' Advisory
  • Self-Published Books
  • Review Submissions
  • Review for LJ

Awards

  • Library of the Year
  • Librarian of the Year
  • Movers & Shakers 2022
  • Paralibrarian of the Year
  • Best Small Library
  • Marketer of the Year
  • All Awards Guidelines
  • Community Impact Prize

Resources

  • LJ Index/Star Libraries
  • Research
  • White Papers / Case Studies

Events & PD

  • Online Courses
  • In-Person Events
  • Virtual Events
  • Webcasts
  • About Us
  • Contact Us
  • Advertise
  • Subscribe
  • Media Inquiries
  • Newsletter Sign Up
  • Submit Features/News
  • Data Privacy
  • Terms of Use
  • Terms of Sale
  • FAQs
  • Careers at MSI


© 2022 Library Journal. All rights reserved.


© 2022 Library Journal. All rights reserved.