New FOIA Dispute Tracking System Launched by National Archives FOIA Ombudsman

From NARA:

The National Archives Office of Government Information Services (OGIS) – the federal Freedom of Information Act (FOIA) Ombudsman – launched a new online case management system on November 28.
The new OGIS Access System (OAS) will manage the requests for assistance that FOIA requesters and agencies bring to OGIS. This tool will both streamline OGIS’s work and increase transparency of its operations.
More than 1,200 FOIA requesters from 48 states and 13 foreign countries turned to OGIS for assistance in its first two years as FOIA Ombudsman. The service that OGIS provides ranges from checking the status of delayed FOIA requests to facilitating resolutions of disputes involving complex database requests. While OGIS has successfully resolved hundreds of cases, the Office recognizes the need for greater collaboration with agencies and a more systematic way of collecting information about its work. The OAS – which is supported by and integrated into a re-launched and expanded OGIS web site – will help the Office achieve these goals.

Direct to The OGIS Blog
Direct to OGIS Case Log Database

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