Dr. (Ines) Mergel describes the managerial, cultural, behavioral, and technological issues that public managers face in starting and maintaining Wikis.
Public leaders face the challenge of finding ways to bridge silos in their organizations. In this report, Dr. Mergel examines one tool that can help them do this—Wikis. Many of us are familiar with Wikipedia, which relies on thousands of active contributors who share their knowledge freely on a dazzling breadth of topics, with an accuracy rate rivaling that of traditional encyclopedias.
Source: IBM Center for the Business of Government