The following handbook was recently made available online by two sections of the International Federation of Library Associations (IFLA).
Key Performance Indicator Handbook for Libraries Serving Print Disabled People
Jon Hardisty, Royal National Institute of Blind People, National Library Service, England
Sebastian Mundt, Hochschule der Medien Stuttgart, Germany
From the Announcement:
This document now introduces a set of indicators that have been developed from the ISO 11620:2008 standard, which sets a general framework. As described above, the requirements of libraries serving print disabled persons introduce specific aspects that go beyond the scope of a general standard. Where necessary, existing definitions and performance indicators have been altered and new ones have been introduced based on feedback given by representatives of member libraries of IFLA’s “Libraries Serving Persons with Print Disabilities” Section.
As feedback has shown, not all the indicators will be relevant to all libraries. However, by using those common indicators which are, and by adopting those which in future become useful (e.g. by moving to digital production or delivery methods), libraries for print disabled persons can make a meaningful comparison of performance indicators across a range of common activities.
Direct to Full Text (23 pages; PDF)