Conference Presentation: “Best Practices of Text Reference Service: A Synergistic View”

The following presentations took place on June 24, 2012 during RUSA’s 18th Annual Reference Research Forum at ALA 2012 in Anaheim.

RUSA made the slides available online earlier this week.

Title

Best Practices of Text Reference Service: A Synergistic View

Presenter

Lili Luo
School of Library and Information Science
San Jose State University

Direct to Slide Deck (15 Slides; .pptx)

Two More Presentations from the Forum

Title

Research Assistance Interactions: Exploration of Users’ Motivation and Perceptions

Presenters

Stephanie Alexander
University of Southern California
Alison Graber
University of Colorado Boulder
Alison Hicks
University of Colorado Boulder
Caroline Sinkinson
University of Colorado Boulder

Direct to Slide Deck (25 Slides; pptx)

Title

Apples and Oranges: Lessons From a Usability Study of Two Library FAQ Web Sites

Presenters

Susan Gardner Archamba
Loyola Marymount University
Kenneth Simon
Loyola Marymount University

Direct to Slides (50 Slides; .pptx)