November 20, 2017

Research Article: “Where Do We Go From Here?: Informing Academic Library Staffing through Reference Transaction Analysis” (Preprint)

Title

Where Do We Go From Here?: Informing Academic Library Staffing through Reference Transaction Analysis

Authors

Bradley Wade Bishop
University of Kentucky

Jennifer A. Bartlett
University of Kentucky

Source

C&RL (College and Research Libraries)
Anticipated Publication: July 2013

Abstract

This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system’s fifteen f2f service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps.

Direct to Full Text Article (29 pages; PDF)

Gary Price About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

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